Certified Customer Service Professional certificate issued by the International Skills Authority.
Turn your real-world customer service experience into a verified professional certification supporting your CV, LinkedIn profile, job applications, and professional credibility. All in as little as 10 minutes.
Whether you learned through frontline service, support roles, client communication, issue resolution, self-directed learning, or hands-on customer experience work, Certainly helps you turn practical experience into a professional credential.
The process is designed for people with real-world skills who want a clearer, more credible way to show what they know.
Begin with a short RPEL-based assessment. There is no upfront payment required.
Respond to practical customer service questions based on communication, issue resolution, empathy, escalation handling, service recovery, and customer experience.
Only after passing do you select a paid certification package that suits your goals.
Receive your certificate and professional assets to support your CV, LinkedIn, and applications.
Your certification is more than a PDF. Depending on your package, you can receive a professional credential bundle designed to help you show, share, and explain your skills.
Certainly is designed for people who already have skills and want to prove them. Instead of asking you to study from scratch, the assessment helps verify what you already know.
Add clear, credential-ready wording that helps communicate your customer service capability.
Use certification wording, badge copy, and profile assets to better present your skills online.
Give employers a clearer signal of your skills without claiming or guaranteeing employment outcomes.
Prove the skills you already have through a practical assessment before choosing any paid package.
Depending on your package, you can receive practical assets designed to help you show, share, and explain your credential professionally.
Start free. Complete the assessment. If you pass, select the package that matches the level of career leverage you want.
Best for proving your capability quickly.
Best for standing out on LinkedIn and online.
Best for deeper recognition of experience, evidence, and prior learning.
The assessment is free to begin. You only pay if you pass and choose to activate a certification package.
No. You start with the free assessment and only choose a paid package if you pass.
No. It recognizes skills you already have through real-world experience and applied knowledge.
No certification can guarantee employment. It can help strengthen your professional signal and credibility.
The certification is powered by Certainly and issued by the International Skills Authority.
Job seekers, career changers, customer service representatives, support specialists, supervisors, hospitality professionals, consultants, and professionals with practical customer service experience.
Certainly is the skills verification platform of the International Skills Authority, an independent body focused on recognizing real-world capability.
Our process is based on RPEL — Recognition of Prior Experience and Learning. It is designed to recognize skills gained through work, self-directed learning, online tools, AI, and real-world experience without requiring additional courses.
Take the free assessment and see if you qualify for the Certified Customer Service Professional credential.
Start free assessment →